You can order even a single piece. PandaPort is built for both individual buyers and businesses. Whether you need 1 baby shoe for your child or 500 pieces for your shop, you are welcome to order. For B2B bulk deals, contact us on WhatsApp for special reseller pricing.

Simply browse our website, add products to your cart, and checkout. You can also place orders directly through WhatsApp by sending us product links or screenshots. We confirm availability and price before you pay.

You can cancel only before we purchase the item from the China supplier. Once the item is bought and shipped from the China warehouse, cancellation is not possible because the product is already in the international shipping pipeline. We always confirm the status via WhatsApp before proceeding.

Absolutely not. The price you see on PandaPort includes the product cost, China-to-Bangladesh shipping, and customs clearance. You will never be asked to pay extra when your parcel arrives. We believe in full price transparency.

Every item goes through a quality check at our China warehouse before it is shipped to Bangladesh. We verify:

• Product matches the ordered color, size, and model
• No visible damage or manufacturing defects
• Packaging is secure for international transit

For bulk B2B orders, we can share real photos or short videos of your items before they leave China.

Because we import cross-border from China, cash refunds are not feasible once the item has shipped. However, we stand by our quality check process. If we verify that the mistake occurred on our end (wrong item sent or damage missed during inspection), we offer:

• A replacement sent with your next order
• Store credit equal to the item value

We handle every case personally via WhatsApp to find the fairest solution.

We use real supplier photos from 1688 and our own quality-check photos where possible. Minor color differences may occur due to screen settings or studio lighting, but the product design, size, and features will match exactly. If you want to see a real photo of a specific item before buying, just message us on WhatsApp.

Yes. Send us the 1688 link or product photo via WhatsApp. We will check the supplier, confirm pricing, and add it to your custom order. This is one of our most popular services for B2B buyers who need specific inventory.

Since most items are pre-ordered from China, the typical timeline is:

• China sourcing & quality check: 3–7 days
• International shipping to Bangladesh: 7–12 days
• Local delivery to your address: 2–5 days

Total: Approximately 12–20 days for pre-order items

Ready-stock items (already in our Dhaka warehouse) are delivered within 2–5 days nationwide.

Yes, we deliver nationwide across Bangladesh. Whether you are in Chittagong, Sylhet, Rajshahi, Khulna, or a smaller district, we ship via trusted courier partners. Delivery time outside Dhaka is typically 1–3 days extra.

We provide regular WhatsApp updates at every stage:

• Order confirmed & payment received
• Item purchased from supplier
• Quality check passed
• Shipped from China
• Arrived in Bangladesh & cleared customs
• Out for local delivery

For courier tracking, we share the local tracking number once the parcel is handed to the delivery partner.

We accept:

• bKash (Send Money / Payment)
• Nagad
• Bank Transfer
• Cash on Delivery (COD) — available for selected ready-stock items and selected Dhaka areas

For pre-order items, full pre-payment is required so we can purchase the item from the China supplier on your behalf.

We understand this concern. That is why we provide:

• WhatsApp confirmation with real product photos before you pay
• Step-by-step order updates so you know exactly where your money is going
• A track record of delivered orders you can verify in our customer community

We are building long-term trust, not one-time scams. Your payment goes toward a verified purchase, and we keep you informed throughout.

Yes. We have a dedicated B2B program for shop owners, online sellers, and retailers. Benefits include:

• Bulk pricing with higher margins
• Weekly PDF catalogs of new arrivals
• Priority sourcing for high-demand items
• Dedicated WhatsApp support for bulk orders

Contact us on WhatsApp with your business name and target category to get your reseller pricing.

Yes, you are free to resell. Many of our customers are small shop owners and Facebook page sellers who buy from us at B2B rates and sell locally. We encourage it — your growth is our growth.

Our primary support channel is WhatsApp. You can message us directly for:

• Order questions and updates
• Product inquiries before buying
• B2B pricing and catalog requests
• Any issues after delivery

We also respond to messages on our Facebook page, but WhatsApp is the fastest way to reach a real human.

Yes, বাংলায় সাপোর্ট দেওয়া হয়. You can message us in Bangla or English — whichever you are comfortable with. No ticket systems, no robots. Just real people helping you.