Introduction

PandaPort ("we," "our," or "us") operates the website pandaportbd.com and related WhatsApp commerce services. We are committed to protecting your privacy and handling your data with transparency and care.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us via WhatsApp, or apply for a B2B reseller account. By using our services, you agree to the practices described in this policy.

What Information We Collect

We only collect information that is necessary to process your orders, communicate with you, and improve your experience. This includes:

• Personal identifiers: Name, phone number, email address, and WhatsApp number
• Delivery information: Shipping address, billing address, and preferred delivery location
• Order details: Products purchased, quantities, prices, payment method used, and order history
• Communication records: Messages sent via WhatsApp, email inquiries, and customer service chats
• Technical data: IP address, browser type, device information, and cookies for website functionality
• B2B business data: Business name, trade license (if provided), and estimated monthly volume for reseller accounts

How We Use Your Information

We use your data strictly for the purposes of running PandaPort and serving you better. Specifically:

• To process and fulfill your orders, including coordination with our China sourcing team
• To communicate order updates, shipping status, and delivery confirmations via WhatsApp or SMS
• To verify payments and prevent fraudulent transactions
• To manage B2B accounts, issue wholesale catalogs, and coordinate bulk deliveries
• To improve our website and product offerings based on browsing and purchase patterns
• To comply with legal obligations, such as tax records and customs documentation

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to function properly and enhance your experience:

• Essential cookies: Required for WooCommerce cart, checkout, and user session management
• Preference cookies: Remember your language, currency (BDT), and recently viewed products
• Analytics cookies: Help us understand how visitors use our site so we can improve navigation and loading speed

You can disable cookies through your browser settings at any time. However, some features of our store (such as adding items to cart) may not function correctly without essential cookies.

Payment Information

We accept payments via bKash, Nagad, bank transfer, and Cash on Delivery (COD) where applicable. For digital payments:

• We do not store your bKash or Nagad PIN, OTP, or full financial credentials on our servers
• Payment verification is handled through the official APIs or manual confirmation screenshots you provide
• Bank transfer details are retained only for reconciliation and tax purposes

All payment data transmitted through our website is protected by SSL encryption (HTTPS).

Third-Party Services We Use

To operate PandaPort efficiently, we share limited data with trusted service providers who are bound by confidentiality:

• Buckydrop: Product sourcing and order fulfillment platform. Shared data includes product SKUs, quantities, and shipping labels.
• Shipping & courier partners: Your name, phone number, and delivery address are shared to facilitate local and international delivery.
• Payment gateways: bKash, Nagad, and banking partners receive only the transaction data required to process your payment.
• Meta (Facebook/Instagram): If you interact with our ads or shop, limited browsing data may be shared via the Meta Pixel for performance measurement. You can manage this through your Meta ad preferences.
• Website hosting: Our WordPress hosting provider stores encrypted backups of site data, including order records.

International Data Transfer

Because PandaPort sources products directly from China, certain order information (such as product details and shipping labels) is shared with our team and logistics partners in Nanjing, Jiangsu, China for quality checking and export processing.

We ensure that all international data transfers are limited to what is strictly necessary for order fulfillment and are handled through secure, professional channels.

How We Protect Your Data

We take reasonable and appropriate measures to safeguard your information:

• SSL/TLS encryption across the entire website
• Access controls: Only authorized PandaPort staff in Bangladesh and China can view order data
• Regular security updates to our WordPress and WooCommerce platform
• We do not request sensitive data (passwords, PINs) via WhatsApp or unofficial channels

Your Rights & Choices

As a PandaPort customer or visitor, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to update inaccurate information (such as a wrong shipping address)
• Deletion: Request deletion of your personal data, subject to legal record-keeping requirements
• Opt-out: Stop receiving promotional messages by replying "STOP" to any WhatsApp broadcast

To exercise any of these rights, simply contact us via WhatsApp or email. We will respond within 7 business days.

Data Retention

We retain your personal information only for as long as necessary:

• Order records: Kept for a minimum of 5 years to comply with Bangladesh tax and customs regulations
• WhatsApp conversations: Retained for 1 year for customer service reference, then archived
• Inactive accounts: If you have not interacted with us for 3 years, we will securely delete non-essential personal data

Children's Privacy

PandaPort does not knowingly collect personal information from children under the age of 13. Our website and products are intended for adults and parents making purchases on behalf of their families. If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will remove the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any significant changes will be communicated via a notice on our website and WhatsApp status update.

We encourage you to review this page periodically. Continued use of PandaPort after changes constitutes acceptance of the updated policy.